Volunteer IT Support Coordinator

RollaDome All Skate is seeking a volunteer IT Support Coordinator to assist with IT operations. This role will involve managing Office 365 accounts, providing technical support to the team, and overseeing hardware distribution and maintenance. This is an excellent opportunity to gain practical IT experience in a nonprofit setting while ensuring smooth technological operations.

• Office 365 Management: Administer and manage the organization’s Office 365 accounts, including setting up new accounts, managing access, and troubleshooting any issues that arise.
• Technical Support: Provide technical assistance to team members, troubleshooting software and hardware issues related to Office 365 and other systems as needed.
• Hardware Maintenance: Oversee the inventory, maintenance, and distribution of hardware (e.g., laptops, printers, routers) among team members. Ensure that equipment is functioning properly and arrange repairs or replacements as necessary.
• User Training: Assist team members with Office 365 tools and applications (Outlook, Teams, OneDrive, SharePoint), helping them use these tools effectively for their roles.
• Network and Security: Support the implementation and monitoring of basic network security measures, ensuring that systems are protected from potential threats.
• Documentation: Maintain and update IT-related documentation, including user guides, hardware inventory records, and account management processes.
• Software Licensing: Ensure software licenses are up to date and renew or acquire licenses as needed for organization software.
• Continuous Improvement: Regularly evaluate IT systems and processes, suggesting improvements for efficiency, productivity, and security.

• Minimum 15 hours per week, with flexible hours.

• Gain hands-on IT experience in a nonprofit setting
• Opportunity to develop IT skills in a real-world environment
• Exposure to various IT systems and processes
• Reimbursement for role-related expenses 

What skills do I need?

Skills & Qualifications

• Basic knowledge of IT systems, particularly Office 365 administration
• Strong troubleshooting skills
• Knowledge of hardware maintenance (laptops, printers, routers)
• Ability to communicate clearly with non-technical team members
• Strong organizational skills and attention to detail
• Organizational skills for managing tasks and documentation

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

To apply for this volunteer position, please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience to hr@rolladome.org.uk. RollaDome All Skate is an equal opportunity employer committed to diversity and inclusion in the workplace.