Retail Assistant

CAPE is a growing charity dedicated to improving mental health and wellbeing within the community. Through therapeutic services, wellbeing programmes and community initiatives, we support individuals and families to build resilience, connection and hope.

Our charity shop in Acton plays an important role in helping to raise vital funds for CAPE’s work, while also providing an opportunity for volunteers to develop skills, meet new people and support their local community.

Purpose of the Role

Charity Shop Volunteers support the day-to-day running of the CAPE charity shop. This includes welcoming customers, preparing donated items for sale, helping maintain an attractive shop environment and assisting with sales.

Volunteers play a key role in creating a friendly, welcoming space for the local community, while helping to generate income that supports CAPE’s mental health and wellbeing programmes.

What You Will Be Doing

Working alongside the shop manager and other volunteers, you may help with:

• Customer Service
• Sales and Shop Floor Support
• Preparing Donations
• Shop Presentation
• Community Engagement

What skills do I need?

We are looking for volunteers who are friendly, reliable and enjoy working with people.

Essential

• Friendly and approachable attitude 
• Good communication and teamwork skills
• Willingness to support a variety of shop tasks
• An interest in supporting a local charity and community

Desirable

• Retail or customer service experience
• Interest in fashion, books, vintage items or merchandising
• Confidence using a till system (training will be provided)

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday