As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of Age UK Ealing. You will help us to provide a welcoming face to all visitors at the Greenford Community Centre and help us to manage enquiries.
Information & Advice visitors:
- Welcomes visitors with appointments, ensuring that they sign in and, where appropriate, offers some form of refreshment
- Informs the adviser when a customer has arrived for their appointment and keep the customer informed if they may experience a delay
Room Hire visitors
- Welcomes visitors, ensuring that they sign in
- Takes detailed information and attempts to answer the visitor’s enquiries
- Shows the visitor the room(s) / hall only if available at the time
- Refers enquiries to the Business Support Manager if the visitor wishes to proceed with booking or have specific enquiries
Contractors
- Contacts the Business Support Manager or the Caretaker
Other visitors
- Contacts the appropriate member of staff / service or takes information which will be passed on by email to relevant member of staff / service
- Directs customers to all available on programmes and activities at the Centre
- Informs the appropriate staff when a customer has arrived for their appointment and keep the customer informed if they experience a delay
- Directs customers to all available literature, leaflets, and current campaigns
PLEASE COMPLETE APPLICATION FORM via this link Https://www.ageuk.org.uk/ealing/get-involved/volunteering/
What skills do I need?
Personal qualities most suited to this role:
- Good interpersonal skills, particularly listening
- Good communication skills, able to take clear notes to pass onto the advisors
- Able to work confidentially and be patient, tactful, discreet, and sensitive
- Able to work reliably in a busy, sometimes hectic environment
- Able to respond appropriately to different and sometimes challenging situations
When do I need to be available?
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